A tutor supports two Year 5 pupils with their Maths.

Meet our Business Operations, Digital, Finance and People & Culture Team

The team ensures our systems and processes work, our colleagues are supported and our office environments are warm and welcoming

Business Operations and Digital

Jason Heaford

Chief Operating Officer and Designated Safeguarding Lead

Jason Heaford

Chief Operating Officer and Designated Safeguarding Lead

Jason joined Tutor Trust in 2014 after spending 15 years leading early years provisions within the Stockport area. Jason is a member of the Senior Management Team, and his main responsibilities now include leading People and Culture, Safeguarding, and Business Operations teams.

Jason began his working life as a professional footballer, most notably with Derby County FC 

Jason says: "Alongside working with like-minded people who are passionate, hardworking, and talented, I enjoy the fact that no two days are alike in carrying out my role - I have a very varied in-tray! Ultimately, playing a role in transforming lives through tutoring of so many young people provides me with the greatest satisfaction of all. Long may Tutor Trust continue to champion support to those who need it most!"     

Lewis Howell

Risk Manager and Deputy Designated Safeguarding Lead

Lewis Howell

Risk Manager and Deputy Designated Safeguarding Lead

Lewis joined Tutor Trust in March 2014 as a Schools Coordinator and worked across both the Manchester and Leeds schools teams, including leading the original Leeds tuition pilot. In Spring 2022 Lewis moved across to the newly created role of Risk Manager covering various operational areas including Safeguarding, Health & Safety, and Data Protection. Lewis is also one of Tutor Trust's Deputy Designated Safeguarding Leads.

Before to joining the charity, Lewis had spent the previous two-and-a-half years working in South Africa’s Kalahari Desert. Lewis was the Field Project Manager at the Kalahari Meerkat Project for 18 months, a behavioural research project run by the University of Cambridge looking at the evolution of cooperative breeding in meerkats.  He was responsible for managing both the day-to-day research of the project and the team of international volunteers who collected the data. Prior to this, Lewis was one of the research volunteers for 12 months.   

Lewis graduated from Nottingham Trent University in 2010, having studied Wildlife Conservation.  

Lewis says: “I have always enjoyed working at Tutor Trust. The mission is vital and necessary; we’re making a difference and we’re very good at what we do to boot! Just as importantly, I’m surrounded by people who care and help to create a wonderful working environment.”

Robbie is focused on transforming the digital future of Tutor Trust, so that we can better serve our pupils and school partners, and make it easier for them to collaborate with us. Robbie is standing in front of a bookcase.  He is wearing a dark shirt.

Robbie Maverick

Digital Product Manager

Robbie is a comprehensive project manager who has worked across a number of diverse projects and disciplines in his extensive 25-year career, including fundraising and marketing as well as more recently around digital and technology. In his time, amongst other things, he has delivered an innovative gaming website for Marie Curie, and worked in partnership with the NHS and their unique data challenges – not once but twice! He has also built websites for clients such as YoungMinds and Girlguiding. His work has spanned not-for-profit and commercial organisations in a unique way and he is used to traversing the different challenges that each sector brings. Thanks to a grounding in marketing, he is a passionate advocate of data-driven approaches and has facilitated persona workshops and data deep dives with satisfying outcomes.

As the Digital Product Manager, Robbie is responsible for the technical delivery of the Tutor Trust’s new digital landscape as well as the cultural shift that it will support for schools, tutors and colleagues, but predominantly for our beneficiaries the pupils. Away from work, Robbie is a keen advocate for neurodiverse people and runs a volunteer support group for people living with or identifying with the symptoms of ADHD (Attention Deficit Hyperactivity Disorder). Robbie is also a Trustee of the Fair Credit Charity for whom he chairs the Fundraising and Communications Sub-Committee.

Robbie says: There is so much potential in the use of technology in the world in which we live, and education is no exception. The art of the possible is to ensure that it is delivered appropriately and sympathetically alongside other systems. Keeping the needs of pupils and other consumers of our digital tools and infrastructure is vital as well – so this is a very exciting time to be leading on a project with this much impact!"

J Ahsan

Data and Systems Manager

J Ahsan

Data and Systems Manager

J manages the team that supports our Salesforce CRM and all it's integrations.

Fran is keen to dismantle barriers to learning for pupils. Fran has shoulder-length brown hair, is wearing a blue dress and has glasses.

Fran Riley

Data and Systems Coordinator
Fran is keen to dismantle barriers to learning for pupils. Fran has shoulder-length brown hair, is wearing a blue dress and has glasses.

Fran Riley

Data and Systems Coordinator

Fran joined Tutor Trust as a Full-Time Tutor in March 2022, following five years working in Secondary Education across the Northwest. Since September 2023, she has been working within the Impact Team as a Data and Systems Coordinator, helping with all things Salesforce. Fran is a member of the Equity, Diversity and Inclusion staff group for 23/24, as well as working within the Poverty and Place research group: a social justice project in collaboration with the University of Manchester.

Fran says: "Providing equitable opportunities in education is something that has driven me since choosing my teacher training provider back in 2017; I feel very strongly about ensuring that all pupils are supported to thrive academically and socially through dismantling barriers to learning. I love working for Tutor Trust because of the positive work environment, the variety of different expertise areas across the staff body, and the fact that as an organisation it constantly seeks to evaluate and improve its impact on pupils, school staff, and tutors through research-led initiatives."

Deborah ensures our offices run smoothly and are welcoming places to work. She has dark brown hair in a bun and is wearing a red jacket.

Deborah Reid

Office Manager
Deborah ensures our offices run smoothly and are welcoming places to work. She has dark brown hair in a bun and is wearing a red jacket.

Deborah Reid

Office Manager

Deborah joined the Tutor Trust team in January 2017 as a Finance Assistant with more than 20 years of experience in finance administration. In her previous role, as Credit Premium Unit Manager in the Manchester branch of an insurance company for 13 years, Deborah dealt with and developed all aspects of their Direct Debit collection and managed the team.  Moving away from the corporate insurance field, Deborah still wanted a role which could utilise her expertise in financial administration and office management.

Deborah says: "During my time at Tutor Trust, I have had various roles and seen the growth of the organisation, with the introduction of the Finance and Human Resources teams especially.  I feel that my administrative role is very much a part of the wider team providing great, and much needed, tuition for young people throughout Greater Manchester, West Yorkshire, and Merseyside."

People and Culture

Sarah supports our staff team to thrive. She wears glasses, has short blonde hair and is wearing a blue dress.

Sarah Kern

People Manager
Sarah supports our staff team to thrive. She wears glasses, has short blonde hair and is wearing a blue dress.

Sarah Kern

People Manager

Sarah joined the Tutor Trust in 2023 as People Manager, after seven years in the coffee industry in various roles, most recently as HR Manager at an independent coffee company in Manchester. Prior to working in the coffee industry, Sarah worked across different sectors from financial institutions to publishing and events management. Sarah is a graduate of Oxford Brookes University with a degree in Law and has recently achieved her CIPD Level 5 in Human Resource Management.

Sarah also volunteers as Chair of The Kore Directive, a community group set up to promote inclusivity and accessibility across the speciality coffee industry in the UK. Sarah has appeared as a keynote speaker on Employee Rights, Employer Responsibilities and participated in panel discussions around inclusion and accessibility. She has also participated as part of the advisory panel for Cup North.

Sarah says: “I have always worked in values-driven organisations, and when the chance arose to work on the Tutor Trust team, it was an easy decision to make.  Not only do I get to work with a team of motivated individuals who are driven to support young people to achieve their potential, but I get to help shape what we offer to new team members, and to help make this an even more attractive organisation to work in. 

“Tutor Trust is also informing my volunteer and presentation work outside of the organisation, especially our poverty and place research around social mobility and opportunity, which I have shared at an event for the coffee industry. I’m really enjoying my role at Tutor Trust and am excited at what the future holds.”

Sam Burns

People Assistant

Sam joined the Tutor Trust Team as People Assistant in May 2023. She studied Psychology at the University of Manchester and has tutored previously. 

Sam says: "Outside of Tutor Trust, I volunteer as a mentor with Brightside, a scheme supporting young people from lower socio-economic backgrounds in making decisions about further education and their careers. It is this experience that drew me to Tutor Trust; our mission is closely aligned with my own values. 

"As a first-generation university student, I strongly believe that everyone has a right to equal access to education and resources which allows them to reach their full potential, regardless of their background. Tutor Trust allows us to be one step closer to this."

Finance

Sarah Horne

Finance Director and Company Secretary

Sarah Horne

Finance Director and Company Secretary

Sarah joined Tutor Trust as Finance Director in November 2020, having spent most of her career with the Co-op working in senior finance, tax, and governance roles, initially in her hometown of Stoke-on-Trent then later in Rochdale and Manchester. She is both a chartered accountant and chartered tax adviser, and trained with Price Waterhouse (now PwC) in Manchester. Sarah is also now the Company Secretary, working closely with the trustees.

Sarah says: "I’ve been involved in the charity sector for many years, initially undertaking audits for charities and helping them prepare their accounts. I later became a charity trustee and I’m currently a trustee of AidCamps International, a small charity that delivers international volunteering projects.

"Before joining Tutor Trust, my experience of tutoring was that it was something that would only be available to children whose parents could afford to pay for it, so I was excited to find an organisation that was making tutoring available to those children who needed it the most. Tutor Trust is full of people who really care about the young people we work with, and it’s great to be able to use my skills and expertise to help the charity grow and develop."

Rachel Douglas

Finance Assistant

Rachel Douglas

Finance Assistant

Rachel started at Tutor Trust in December 2019.

Rachel knew she wanted a career in Finance after spending a couple of years working in a Foreign Exchange Bureau. This led to her getting a job as a trainee Finance Assistant in the private care sector whilst studying and completing her AAT; after years of hard work, she progressed to the role of Senior Finance Assistant in the company. 

Rachel says: "I am very proud to work for Tutor Trust. After seeing the job advert back in 2019 and going on to read about the charity, I knew this was an organisation I wanted to work for.

"As well as the amazingly positive impact Tutor Trust has, the whole team has a fantastic work ethic and culture, I feel well supported by all and can honestly say I have never had a bad day in the office."